Following up on the new Xfinity plans announced a few days ago, this Ars article says that customers won’t automatically get unlimited data but can “repackage” in to one in which then can. So far I do not see an option to move to a plan that is not higher bandwidth, and thus cost, than my current plan. I do not want to pay more per month, I just want to get rid of the data cap. The most ironic thing is later in the article there is a quote from Comcast executives regarding why they are losing customers and they state as reasons “One is price transparency and predictability and the other is the level of ease of doing business with us.” The later is most definitely an issue when they do not provide an easy way to talk with a human being, instead every online interaction is directed to a chatbot that does not provide answers. If Comcast really wants to make it easy to do business with them they ought to prioritize enabling their customers to simply make changes via their portal. Better yet, why not just drop caps from all users automatically rather than make your customers jump through hoops?